Esta Refund Policy apresenta as diretrizes gerais da SANTX ELION LTDA para pedidos de cancelamento e reembolso relacionados a produtos ou serviços que eventualmente sejam comercializados pela empresa.
1. Application
Specific terms for each purchase or engagement may appear in the commercial proposal, contract, order, purchase page or document applicable to the product or service. In case of conflict, the contractual terms and rights provided by applicable law will apply.
2. Request
Cancellation or refund requests should be submitted through official support channels, including the information necessary to identify the purchase or engagement and the reason for the request.
3. Service engagements
For customized services, development projects, consulting or work that has already started, amounts due, completed stages and cancellation terms may be defined in the applicable contract or commercial proposal.
4. Digital products
For digital products that may be sold directly to consumers, rights established by Brazilian law will be observed, including, where applicable, the right of withdrawal under the Brazilian Consumer Protection Code, in addition to the specific terms presented at the time of purchase.
5. Timing and processing
After a request is reviewed and approved, the refund will be processed according to the payment method used and the operational timelines of the relevant financial institution or payment platform.
6. Situations not covered
Requests that do not meet the applicable purchase terms or are submitted after legally or contractually applicable deadlines may be reviewed on a case-by-case basis under applicable law.
7. Contact
To request information or submit a request, use the website’s Contact page. The company may request additional information to validate the purchase or engagement and process the request.
Last updated: September 22, 2026.